Terms of Service

1. Agreement

These Terms govern your use of the Tradefend website, terminal and connectors (the "Service"), operated by Tradefend LLC ("Tradefend", "we", "us"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. What the Service is — and is not

Tradefend is analytical software that reads trading-account state you connect and computes rule-compliance information against parameters published by proprietary trading firms or configured by you. The Service is not investment, financial, trading, tax or legal advice; not a broker, futures commission merchant, retail foreign-exchange dealer or exchange member; and does not direct or manage customer accounts. See our Risk Disclosure, which is part of these Terms.

3. Accounts and access

You receive a Terminal ID (an "FX-" number) at signup. The ID identifies you; your password is the secret — keep it confidential. You are responsible for activity under your account. Connector API keys you create are scoped read-only; arming Breach Guard additionally authorizes position-closing (flatten) instructions as described in Section 4. For hosted connections you may submit your platform sign-in through the sealed connect flow (encrypted in your browser; used solely to operate your connection and deleted on disconnect) or approve access via the platform's own OAuth page (e.g. cTrader) — both revocable at any time. You may revoke keys at any time from your trading platform or from your Tradefend profile.

4. Breach Guard — standing instruction

Breach Guard is optional and disabled by default. If you arm it, you are issuing a standing instruction for Tradefend to attempt to submit position-closing orders (and cancel working orders) on the connected account when worst-case equity approaches thresholds you configured. Breach Guard is provided on a best-effort, "not held" basis — no guarantee of submission, execution, timing or price. Where our rules for your firm say that a close inside the firm's news window itself counts against the account, Breach Guard waits for that window to end before it submits, unless equity nears the firm's own limit first; the terminal says so on an account where this applies. You may disarm it at any time. You are responsible for confirming your firm permits automated trade management before arming.

5. Free trial, subscription, billing and cancellation

• Free trial. A new account can start with a free trial: 7 days, unless the offer you accepted states a different length. No payment card is needed and nothing is charged. If the trial ends without a plan, your terminal pauses: we stop reading your connected accounts and Breach Guard stops acting, so any open positions are no longer watched by Tradefend. We send a reminder by email before the trial ends and a notice when it has ended. Your accounts, settings and history are kept so you can pick up where you left off, and you can ask us to delete them at any time (see the Privacy Policy).
• The Service is a paid subscription in U.S. dollars, plus any applicable taxes: $40 per month (cancel anytime), $108 every three months, or an annual plan at $395 paid once per year — the equivalent of two free months against the monthly rate, with nothing further billed during the year. Prices may change with at least 30 days' notice before your next renewal.
• Subscriptions renew automatically at the end of each billing period — monthly plans each month, quarterly plans every three months, annual plans each year — until cancelled. Checkout shows the price and that it renews automatically before you pay; by subscribing you agree to the recurring charge.
• You can cancel online at any time from your profile — no email or call required. Cancellation takes effect at the end of the current billing period; you keep access until then. For annual plans that means the end of the paid year — no further charges and nothing else owed.
• Refunds: 7-day money-back guarantee. If Tradefend is not for you, email support@tradefend.com within 7 days of your first payment for a subscription and we will refund that payment in full and end the subscription. The guarantee applies once per customer, to the first payment of a new subscription; it does not apply to renewals. Beyond it, payments are not refundable and we do not give credit for an unused part of a billing period, except where the law requires it. We may still give a refund or a credit at our discretion, and doing so once does not oblige us to do so again. If you believe you were charged in error, email us within 30 days of the charge and we will review it.
• Refer a friend. When someone you refer through your personal link pays for a plan, we credit your account with 2 weeks of your plan's price (14/365 of its yearly price), for up to 3 referred friends per calendar quarter. We credit it once 14 days have passed since that payment and you are on a paid plan, and only if the payment has not been refunded or disputed by then. The credit comes off your next invoice, and anything left over off the invoices after it. It has no cash value, is never paid out or refunded, and stays on your account if you cancel, for use if you subscribe again.
• Failed payments. If a renewal payment fails we tell you by email and the payment is retried. Your terminal stays on while it is retried. If the payment is not recovered, the subscription ends and the terminal pauses, as it does at the end of a trial.
• Annual subscribers receive a renewal reminder by email about 14 days before each yearly renewal.

6. Acceptable use

You agree not to: share one subscription across multiple traders; probe, scrape or reverse-engineer the Service; resell Service output; or use the Service in violation of law or of your agreements with your firm or broker. We may suspend accounts that abuse the Service or its infrastructure.

7. Rule data and the firms we cover

Firm rules are third-party data that change without notice. We re-verify rule sets regularly and model conservative readings of ambiguous rules, but we do not warrant that rule data is complete, current or error-free. Your firm's own systems and decisions are authoritative. You remain solely responsible for compliance with your firm's rules.

The firms and account types the Service covers change as firms change what they sell and what they allow. When a firm stops selling an account type, it can no longer be added as a new account, but an account you have already added keeps working on the same rules for as long as the firm runs it. When a firm does not allow software like ours on an account type, we stop supporting that account type and show the reason in the app. We tell the subscribers affected by email when an account type they use changes or stops being supported. A change in which firms or account types the Service covers does not entitle you to a refund or a credit; Section 5 sets out the refunds we give.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY OR ERROR-FREE, THAT VERDICTS OR CALCULATIONS WILL MATCH YOUR FIRM'S DETERMINATIONS, OR THAT BREACH GUARD WILL PREVENT ANY RULE VIOLATION OR LOSS.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR TRADING LOSSES, LOST PROFITS, LOST EVALUATION FEES, LOST FUNDED ACCOUNTS OR LOST PAYOUTS, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

10. Termination

You may stop using the Service and cancel at any time. We may terminate or suspend access for breach of these Terms. Sections 2, 7, 8, 9 and 11 survive termination.

11. Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Exclusive venue for disputes is the state or federal courts located in Texas.

12. Changes

We may update these Terms at any time. The date at the top of this page shows when they last changed. An update takes effect when it is posted here, and continued use of the Service after that constitutes acceptance.

13. Contact

Tradefend LLC
5900 Balcones Drive, Ste 100
Austin, TX 78731
support@tradefend.com